Shipping & Returns

Shipping:

Domestic Shipping:
All packages ship from the UK.

All orders for Open Edition prints will ship in 3 – 5 business days.
All orders for Limited Edition prints will ship in 10-14 business days.

All packages will be shipped via DHL.

International Shipping:

Currently we do not ship outside the UK, however, we are looking in to the logistics of offering this service in the very near future.

Prints:

Prints up to 14″ x 11″ ship flat to ensure that they do not bend in transit. Prints larger than 18”x 12” will be rolled in a tube and sent with instructions as to how to flatten the print carefully.

Each item is printed, and hand embellished where applicable, to order. Please allow plenty of time for delivery.

Disclaimer:
We are not liable for any mishandling or failed delivery by the shipping service.

Returns:

Return policy for original paintings: All original artwork sales are final. We do not offer returns or exchanges on original artwork.

Return policy for prints: Every Michelle Whitmore print is made-to-order. We offer a 7-day exchange policy, where you can return the print for any reason within 7 days, and we will send you a different print as a replacement. If you wish to exchange your print, you are responsible for paying the return shipping, and the print must arrive in good condition for an exchange to be processed. We do not offer refunds on prints.

If your purchase was damaged during the delivery process please email photographs of the damage to michelle@michellewhitmore.co.uk within 3 days of delivery.

Disclaimer:

Colour differences: We try to make the colour on screen (brightness all the way up) as close as possible to the piece that we mail to you.

Each piece is made to order so may vary slightly from the image shown.